FAQs

1. What is Vintage Vault? Vintage Vault is an online store specializing in curated and refurbished vintage clothing. We aim to provide unique, high-quality pieces that promote sustainable fashion.

2. How do you refurbish vintage clothing? Our team carefully selects vintage items and meticulously refurbishes them. This process includes cleaning, repairing, and sometimes altering garments to restore their original beauty while maintaining their authenticity.

3. What are your shipping options? We offer standard and expedited shipping options. Free standard shipping is available on orders over $200 within Ontario. For more details, please refer to our Shipping Policy.

4. Do you ship internationally? Currently, we do not offer international shipping. We only ship within Canada. We apologize for any inconvenience this may cause.

5. What is your return policy? We accept returns for defective items within 30 days of purchase. Items must be in original condition, unworn, and with all tags attached. Please refer to our Return Policy for more details.

6. How do I initiate a return? To start a return, please contact our customer support team within 30 days of your purchase. Provide your order number and a brief description of the issue. We will guide you through the return process and provide a return authorization number.

7. How long does it take to process a refund? Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will be applied to your original method of payment within a certain number of days.

8. How can I track my order? You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can track your package using this number on our website or the carrier's website.